UnoBaby understands sometimes your purchase isn't a perfect fit—so we're happy to offer returns within 100 days of your purchase for a replacement or refund.
For some products, we offer modified versions of our return policy. Please click each link below to learn more about each specific return policy.
Return an item or Order
How a return is processed
Once UnoBaby receives your return, it takes up to three days to receive, inspect, and process.
Timing for processing depends on your selection. Please allow the following:
Returning items purchased as part of a Package
Items sold as part of a package can be returned individually for a refund of the amount calculated for the item at the time of sale. If a tier-based discount coupon was applied at the time of checkout and the return bumps the order down to a lower tier, an adjusted amount will be processed. This may sometimes result in the customer being charged for the difference rather getting a refund. Under such circumstances, we will contact you before charging your credit card to get your approval. If, for some reason, we charge your card without first reaching out to you, please contact us right away for an immediate refund of the amount charged.